The local offer shows how the services we provide are tailored to meet the diverse and unique needs of our customers.

In developing this offer we have consulted with tenants in a number of ways following analysis of both formal and informal complaints, telephone and postal surveys and face to face contact throughout the year.

We have also consulted our Customer Empowerment Panel and included feedback from them.

You can access the local offer below:

Pine Court Housing Association local offer 2016 – 2018