Pine Court will continuously review and survey the quality of their services, to understand the needs and measure the satisfaction of the tenant body.

STAR Survey (Survey of Tenants and Residents)

To measure satisfaction with services and identify areas where improvements can be made, Pine Court follows the surveying model proposed by HouseMark – the STAR Survey.

The voluntary, self regulated survey allows us to compare our performance with previous years, and also other organisations.

A secondary aim of the survey was to collect demographic data about Pine Court tenants, helping us to understand the preferred method of communication and preferred language(s).

PCHA STAR Results 2016-2017

PCHA STAR Results 2015-2016

PCHA STAR Results 2014-2015