Welfare Reform changes affect people who currently claim benefits.
- Bedroom Tax
- Benefit Cap
- Changes to council tax benefit
Pine Court will continuously review and survey the quality of their services, to understand the needs and measure the satisfaction of the tenant body.
To measure satisfaction with services and identify areas where improvements can be made, Pine Court follows the surveying model proposed by HouseMark – the STAR Survey.
The voluntary, self regulated survey allows us to compare our performance with previous years, and also other organisations.
A secondary aim of the survey was to collect demographic data about Pine Court tenants, helping us to understand the preferred method of communication and preferred language(s).