At Pine Court we continuously review and survey the quality of our services, to understand the needs and measure the satisfaction of our customers and identify areas where improvements can be made.
The STAR (Survey of Tenant and Residents) survey is the model proposed by HouseMark, the leading provider of integrated data and analysis to the social housing sector.
The voluntary, self-regulated survey is carried out every year allows us to compare our performance with previous years, and also other organisations. The survey also enables us to collect demographic data about Pine Court tenants, helping us to understand the preferred method of communication and preferred language(s).
A paper copy of the survey was mailed to all Pine Court tenants in September 2015 and we are also offering customers who have not completed and returned the paper survey the opportunity to complete the survey online.
All Pine Court customers who complete the STAR survey will be entered into a prize draw. Online surveys must be completed and submitted by Saturday 30th October 2015.