At Pine Court we continuously review and survey the quality of our services, to understand the needs and measure the satisfaction of our customers and identify areas where improvements can be made.
The STAR (Survey of Tenant and Residents) survey is the model proposed by HouseMark, the leading provider of integrated data and analysis to the social housing sector.
The voluntary, self-regulated survey is carried out every year and allows us to compare our performance with previous years, and also other organisations. The survey also enables us to collect demographic data about Pine Court tenants, helping us to understand the preferred method of communication and preferred language(s).
A paper copy of the survey will be mailed to all Pine Court tenants and should arrive by 16th September. If you do not receive a copy please call or email us 0151 709 6878 / firstname.lastname@example.org
STAR surveys must be completed and submitted by Friday 30th September 2016.