We promote Equality and Diversity in all our activities and are committed to developing an organisational culture which values people from all sections of the community and the contribution each individual can make to our work.

The aim of our policies is to support these commitments by providing a framework for continuous improvement. Note that some policies may refer to our parent group Sovini.

Current Policies

Aids and Adaptation Policy (112 KB)

Anti-Social Behaviour Domestic Abuse and Harassment Policy (163KB)

Compensation Policy (113 KB)

Complaints, Appeals and Feedback Policy (123KB)

Electrical Gates Policy (94KB)

Equality Diversity and Inclusion Policy (110KB)

Fire Safety Policy (629 KB)

Gas Safety Policy (155KB)

Housing Need and Access to Housing

Legionella Control Policy (130 KB)

Lift Maintenance Policy (112 KB)

Periodic Electrical Testing Policy (131KB)

Recharge Policy (100 KB)

Rent Payment and Arrears Recovery Policy (139KB)

Rent Setting Policy (116KB)

Repairs, Maintenance and Planned Works Policy (163KB)

Tenancy Transfer, Succession and Mutual Exchange Policy

Unacceptable Behaviour Policy (97KB)

Access to Properties Policy

Tenancy Policy

Hoarding Management Policy

Needs and Risk Assessment Policy

Visitors and Guest Room Policy

Fair Access and Exit Policy

Independent Living Privacy Policy

Starter Tenancy Policy

Asbestos Management Policy

Preserved Right to Buy and Right to Acquire

Residential Leaseholders Policy

Communal Areas Policy

Mobility Scooters in Communal Areas Policy

Safeguarding Adults Policy

Safeguarding Children Policy