About us

We were established in 1986 as a registered social landlord, with a mission to provide quality homes and inclusive housing services for those in need.

Today, we continue this mission of creating opportunities and changing lives with over 500 homes across the Liverpool City Region. We have a commitment to positively promote cultural tolerance and cohesion across our diverse communities which are made up of 56% Black, Asian and Minority Ethnic (BAME) customers.

Innovation is at our core, and we never stand still, which has helped us become a top performer in our sector. 13 local housing associations contribute towards benchmarking data and in 2021/22, PCHA were named number one for customer satisfaction, with 99% of our customers saying they were satisfied with our overall services.

Thanks to our multilingual Housing Assistant’s, who speak several languages, we can effectively communicate with our customers who do not have strong English skills to help signpost them to support services.

With a small team of just seven employees, we have a track record of contributing to regeneration across the LCR. Since 2018 we have increased our affordable housing stock by 10%, including 49 new homes over the last couple of years.

Our history

We have been a registered housing provider for over 35 years. Learn more about our history.

Our History

Our vision, mission and values

Learn more about mission to create opportunities and change lives.

Our Vision, Mission & Values

Our team

Meet our hardworking team who help to create a better future.

Meet Our Team

Our customers and communities

Learn more about how we are supporting our customers and local communities.

Our Customers & Communities

Our performance

Learn more about our performance as one of Liverpool’s leading BAME social landlords.

Our Performance

Governance and policies

Meet our board, learn about its commitments and our robust policies.



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