Paying Your Rent

Rent is a fee charged to customers by Pine Court Housing Association for living in one of our homes. It’s important to pay your rent on time, so you don’t incur rent arrears.

This fee is based on a formula set by the government and takes into account property valuation, local earnings and the size of the property. In some cases, this fee may also include service charges to cover the costs of lift maintenance and communal cleaning. 

Take a look at our Guide to Rent and Service Charges for more details.

All customers are responsible for ensuring that their rent is paid, whether Housing Benefits or family members make payments on their behalf.

  • You can pay your rent to Pine Court Housing Association via a variety of methods:

    • If you have a bank account you can set up a standing order or direct debit, so that your rent payments are taken automatically. Please contact us to set this up.
    • On My Account, our easy and convenient app 
    • Online using the AllPay service
    • At the Post Office or any retail outlet displaying a ‘Paypoint’ or ‘Payzone’ sign using your rent card. Please contact us to request one
    • By calling us via 0151 709 6878. 

    If you need help paying your rent, please contact us for support or take a look at our helpful tips below. 

  • Money worries can have long standing effects on your health as well as having wider implications to you and your family. If problems are not dealt with they can snowball, so it is important to seek help and advice.

    If you are having difficulty paying your rent, you should contact us immediately. 

    We are here to help you access the financial support that you may be eligible for.

    If you allow rent arrears to build up, you could face legal action and even eviction from your home.

  • Most people struggle from time-to-time to make ends meet without necessarily having a debt problem. Life can often throw up additional unforeseen costs that result in you being short of money. There are however some key indications that you may have a debt problem. Are you:

    • Struggling to meet minimum credit card payments?
    • Having to borrow money to pay for day-to-day living expenses?
    • Borrowing to meet outstanding debt repayments?
    • Missing rent payments or house bills?

    If you are experiencing any of these problems please contact us.

  • If you are experiencing problems paying your rent, please contact us.


    You can also access support from the following services:

    • Money Helper

    • Turn2Us

    • National Debtline

    0808 808 4000