Our Performance
At Pine Court Housing Association we are always transparent about our service performance, so that you know the ways in which we are working hard to improve the quality of your home and community.
Key Performance Indicators
The below performance indicators show our performance up to the end of Quarter 1 2026/27.
| Performance Indicator | 24/25 Value | 25/26 Value | 26/27 Year-To-Date Value | Target |
|---|---|---|---|---|
| % of ASB cases responded to in 24 hours | 100% | 100% | 100% | 100% |
| Customer Satisfaction with services (cumulative) | 99.29% | 98.68% | 97.82% | 95% |
| Average number of days to re-let a void property (excluding VUN's) | 2.9 days | 7.9 days | 5.6 days | 7 days |
| % of repair appointments made and kept for customers | 99.50% | 99.10% | 100% | 99% |
| Average number of days to complete a repair | 8.59 days | 7.49 days | 7.27 days | 8 days |
| Satisfaction with improvement works | 100% | 100% | 75% | 95% |
| % of responsive repair jobs completed Right First Time (Tenant perception) | 85.50% | 85.52% | 100% | 90% |
| Rent collected as a proportion of rent available (excluding arrerars b/f) | 100.58% | 100.82% | 99.59% | 100% |
| % of rent lost due to void properties | 0.07% | 0.13% | 0.08%% | 0.09% |
| Satisfaction with ASB case handling | 100% | 86% | 100% | 95% |
| Satisfaction with repairs | 99% | 98% | 98% | 95% |
| Overall satisfaction with the lettings process | 100% | 100% | 100% | 0% |
| Number of evictions | 0 | Less than 5 | 0 | data only |
Take a look at our latest reports.
This page was last updated on 15/05/2026