Our Performance

At Pine Court Housing Association we are always transparent about our service performance, so that you know the ways in which we are working hard to improve the quality of your home and community.

Value for Money (VFM) is a high priority for us, and through the collaboration and innovation of our people, from colleagues to customers, we have developed a robust strategic plan to achieve excellence in the services we offer across the following objectives:

  • Maximising our social value
  • Best use of our assets and resources
  • Collaboration through self-delivery
  • Regulatory compliance and customer involvement 
  • Maximising opportunities through procurement 
  • Excellent performance and customer satisfaction

We undertake an annual assessment to compare our costs and performance, both regionally and nationally, and to ensure VFM is embedded into our culture. 

Take a look at our latest reports.