Welfare Reform changes affect people who currently claim benefits.
- Bedroom Tax
- Benefit Cap
- Changes to council tax benefit
1This section will detail what personal information we collect about you and use if you are a tenant with us or you were formerly a tenant.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
This section will detail what personal information we collect about you and use if you are a existing tenant.
Sometimes we will ask for or obtain special categories of information (information relating to your health, genetic or biometric data, criminal convictions, sex life, sexual orientation, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership) because it is relevant to the housing services we provide to you or information regarding criminal convictions for the purposes of preventing, detecting and investigating fraud. The types of special categories of personal data or information regarding criminal convictions that we may collect include;
Once you are a tenant with us we will use your categories of personal data and sensitive personal data set our above in order provide our services and other related services to you.
We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
To manage your tenancy, this includes:
(a) Provision, maintenance and termination of the accommodation
(b) Management of payments, fees and charges
(d) Universal credit registration, claim and support
(e) Support with independent living
(e) Anti-social behaviour recording and police referrals
(c) Collecting and recovering money owed to us
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(c) Undertaking tenancy audits
(d) Complaints and collective disputes
To provide you with services related to your tenancy;
(a) Safeguarding of both adults and children
(b) Lifeline services
(c) Community Development Fund Applications
(a) Identity Data
(b) Contact Data
(c) Language Data
(d) Financial Data
(f) Relationship Data
(e) Benefits and Pensions Data
(g) User Data
(h) Tenancy data
(i) Complaint data
Some personal data must be processed in order for us to take steps at the request of the you prior to entering into a contract and then when we have entered into a contract with you (i.e. a tenancy agreement)
In other circumstances it is necessary for the legitimate interests of us in order to assess the suitability of the accommodation, provide you with appropriate accommodation and access and provide appropriate support.
In certain circumstances we will process the personal data in order to comply with our legal and regulatory obligations (such as in relation to fraud and universal credit), and acting in the public interest
Special Categories of Personal Data
(k) Health data
(l) Disability or vulnerability data
(n) Details of criminal convictions and/or anti social behaviour
(o) Details of ethnicity
We minimise our holding and use of sensitive categories of personal information but, given the services we provide, there are times when we use it to ensure that we understand your needs (for example when providing accommodation for disabled persons, or persons with risks relating to medical conditions, harassment or in relation to criminal activity and safeguarding) and in order to help you access care services.
We will usually be processing this information to allow us to comply with our legal obligations, act in the substantial public interest in relation to the services we provide, to provide you with social care, or to deal with any legal action. There may be times where we need to ask you for your consent to use this type of personal information, in which case we will always notify you and make this clear.