At Pine Court we pride ourselves on the professionalism and quality of our service. The following certifications help support this ethos:

ISO 9001:2015 Quality Management System

ISO 9001 is the internationally recognised standard for the quality management of businesses. It reviews our policies and process to ensure our people, products and services meet a high standard.

The ISO 9001 framework shows our commitment to meet globally recognised standards, and where possible, look to improve them further so that the needs and expectations of our residents are met.

Sovini ISO 9001 Certificate

ISO 14001 - Environmental Management Standard

ISO 14001 is an internationally recognised standard relating to Environmental Management systems to help organisation’s to:

  1. Minimise how their processes or activities negatively affect the environment,  such as land and air pollution, waste management, water and energy use, etc
  2. Comply with applicable laws and regulations
  3. Continually improve on their environmental goals and targets, such as increasing the volumes of waste which is recycled and a reduction in energy use.

Sovini ISO 14001 Certificate

ISO 27001: Information Security Management Systems

ISO 27001 is one way to ensure that access to data is appropriately authorised and protected. The system will help ensure the integrity and security of your corporate information and will provide a robust platform for good information security management.

ISO 27001 covers all formats of information – printed or written on paper, stored electronically, transmitted by post or email, shown on films or spoken in conversation. Whatever form the information takes, or means by which it is stored, ISO 27001 provides a structured framework for reducing or eliminating the possibility of an information security breach.

Sovini ISO 27001 Certificate

ISO 45001- Occupational Health and Safety Management Systems

ISO 45001 is the new international standard for Occupational Health and Safety Management Systems (OHSMS). It replaces OHSAS 18001.

Sovini ISO 45001 Certificate

ISO 27701 Privacy Information Management System

ISO 27701 Privacy Information Management System is a Privacy extension to ISO27001 Information Security Management Systems. An international Management System standard, it provides guidance on the protection of Privacy, including how organizations should manage personal information, and assists in demonstrating compliance with privacy regulations around the world.

The benefits of ISO 27701:

Builds trust in managing Personal Information
Provides transparency between stakeholders
Facilitates effective business agreements
Clarifies roles and responsibilities
Supports compliance with privacy regulations
Reduces complexity by integrating with the leading Information Security standard

Disability Confident Employer

This accreditation is recognition from the Employment Service that Pine Court Housing Association is committed to employing and retaining disabled people.

These commitments are embedded into our Equality Plan to make sure our opportunities, services and places of work are fair and accessible to all.

Investors in People (Platinum)

Internationally recognised and admired, the Investors in People (IIP) accreditation is the most successful framework for business improvement through people in the UK.

In 2019 (having held the basic standard since 2007) we achieved IIP Platinum Status.

It is our belief that IIP Platinum Status helps to improve our competitive edge, reputation and performance whilst attracting and retaining the best staff.

Workplace Wellbeing Charter

The Workplace Wellbeing Charter is a statement of intent, showing your commitment to the health of the people who work for you.

The Workplace Wellbeing Charter is now widely recognised as the business standard for health, safety & wellbeing across England. The award helps to strengthen the organisation’s brand & reputation and supports in sales and marketing activities.

BME National

BMENational is a collective of over 60 BME housing associations operating within England. It acts under the auspices of the National Housing Federation (NHF) and, as well as collaborating with the Federation to influence national housing policy, it also provides a consultative and promotional platform for BME housing issues.

BMEN aims to highlight the contribution BME housing associations make to successful, vibrant and integrated communities while promoting equality and diversity in the delivery of housing and support services.

Contractors Health and Safety Assessment Scheme

Participating in the CHAS scheme helps both suppliers and buyers.

  • Suppliers show compliance with important parts of health and safety law (the core criteria described in the CDM regulations).
  • On achieving compliance a supplier is approved to work for all of CHAS’ buyers. (Some Buyers may require “Accredited” Status)
  • Inconsistencies are reduced where some suppliers may be judged compliant by one buyer but not another.
  • CHAS gives guidance on any weaknesses in a supplier’s safety management, including how they can improve.
  • Being a CHAS supplier or buyer saves both time and resources.

Customer Service Excellence

Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change.

A practical tool dedicated to bringing high-level customer service concepts into common practice, CSE helps organisations put the customer at the forefront of their business.

Promoting concepts of continual improvement; organisations will self-assess their capability and explore and acquire new skills to create a rigorous measurement of customer satisfaction through formal accreditation.


Customer Service Excellence Certificate

Armed Forces Covenant

We have adopted the Armed Forces Corporate Covenant as a pledge to ensure that those who have served, and their families are treated fairly and not disadvantaged.

Mindful Employer

We sign up to the Mindful Employer initiative. The initiative is aimed at increasing awareness of mental health at work and providing ongoing support for staff who experience stress, anxiety, depression or other mental health conditions in the workplace.