Annual Reports
Throughout the year 2024/25, we have continued our unwavering commitment to creating opportunities and changing the lives of our customers and communities.
In 2024/25, we took significant strides to ensure our services not only meet but exceed the needs and expectations of our communities resulting in a 90.1% overall customer satisfaction. Our multilingual team has been instrumental in reaching and supporting a diverse range of customers, particularly the elderly and those most vulnerable, ensuring everyone has access to tailored, responsive support.
We are proud to maintain our mission of providing quality, affordable housing while enhancing the inclusivity and diversity of our communities. This year has seen us forge stronger connections within our communities through initiatives aimed at promoting cultural cohesion and ensuring every customer feels at home and valued. Additionally, we invested circa £1.2 million in making improvements to our existing homes.
Our partnerships have been pivotal; collaborating with Merseyside Police and Pagoda Arts has been essential in helping us deliver on our promise for a better future. These collaborations have enabled us to launch impactful projects and engage more deeply with our customers. We generated a significant £558K in social value, demonstrating the positive impact of our activities in our neighbourhoods.
As part of The Sovini Group, we continued to celebrate and strengthen our diverse, inclusive working culture, recognised by several prestigious accreditations, underscoring our commitment to being a leader in creating equitable, supportive environments for all our colleagues and customers.
To learn more about our achievements and plans for the future, please take the time to read our report in full.
Read the full report today
Click here to read on issuu.com
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We would love to hear your feedback about our Annual Report. Please send an email to mac@sovini.co.uk to let us know your thoughts.
Previous reports
This page was last updated on 25/09/2025