Annual Reports
As we approach our 40th anniversary and reflect on another year, we are pleased to share our 2025/26 annual report, which highlights our continued commitment to creating opportunities and changing lives, leading to a better future for our customers and the communities they live in.
Our focus throughout 2025/26 has been on delivering excellent customer service, providing safe, sustainable and affordable quality homes, and supporting our diverse communities, with people from ethnic minority backgrounds representing over 56% of our customers.
Our commitment to promoting cultural cohesion within our communities remains unwavering.
We are proud to announce that overall customer satisfaction reached 94.2% This achievement is a direct result of the dedication of our teams, alongside the invaluable support of The Sovini Group. We’ve continued to work collaboratively with our Customer Empowerment Panel, and to develop a range of activities to ensure our customers’ voices are heard.
Additionally, throughout the year we have been guided by the Regulator of Social Housing’s Consumer Standards, which shape how we deliver services and keep our customers informed on matters most important to them.
Our team’s dedication is evident, as they continue to stay up to date with sector best practices. As a direct result of our housing team’s hard work, we’re proud to once again report 100% responsiveness to all complaints and cases of anti-social behaviour (ASB).
Our partnerships have been pivotal; collaborating with Merseyside Police and Pagoda Arts has been essential in helping us deliver on our promise for a better future. These collaborations have enabled us to launch impactful projects and engage more deeply with our customers. During 2025/26, we were able to demonstrate (using recognised HACT methodologies) a combined impact of over £7.6 million in social value, reflecting our work to support employment, community engagement, health and wellbeing, and creating opportunities within the local supply chain.
As part of The Sovini Group, we continued to celebrate and strengthen our diverse, inclusive working culture, recognised by several prestigious accreditations, underscoring our commitment to being a leader in creating equitable, supportive environments for all our colleagues and customers.
To learn more about our achievements and plans for the future, please take the time to read our report in full.
Read the full report today
If you need assistance understanding the information in this document, or require a different format, please contact us.
Want to provide feedback?
We would love to hear your feedback about our Annual Report. Please send an email to mac@sovini.co.uk to let us know your thoughts.
Previous reports
This page was last updated on 21/10/2026