We promote Equality and Diversity in all our activities and are committed to developing an organisational culture which values people from all sections of the community and the contribution each individual can make to our work.

The aim of our policies is to support these commitments by providing a framework for continuous improvement. Note that some policies may refer to our parent group Sovini.

Current Policies

Access to Properties Policy

Affordable Rent Policy

Aids and Adaptation Policy

Anti-Social Behaviour Domestic Abuse and Harassment Policy

Asbestos Management Policy

Communal Areas Policy

Compensation Policy 

Complaints, Appeals and Feedback Policy 

Electrical Gates Policy 

Equality Diversity and Inclusion Policy

Fair Access and Exit Policy

Fencing Policy

Fire Safety Policy 

Gas Safety Policy

Health and Safety Policy

Hoarding Management Policy

Housing Need and Access to Housing

Independent Living Privacy Policy

Legionella Control Policy

Lift Maintenance Policy

Lone Working Policy

Mobility Scooters in Communal Areas Policy

Needs and Risk Assessment Policy

Periodic Electrical Testing Policy

Preserved Right to Buy and Right to Acquire

Recharge Policy

Rent Payment and Arrears Recovery Policy

Rent Setting Policy

Repairs, Maintenance and Planned Works Policy

Residential Leaseholders Policy

Safeguarding Adults Policy

Safeguarding Children Policy

Starter Tenancy Policy

Tenancy Policy

Tenancy Transfer, Succession and Mutual Exchange Policy

Unacceptable Behaviour Policy

Visitors and Guest Room Policy