Fire Safety

In the event of a fire within your house or flat, you should:

• Keep calm and act quickly, get everyone out as soon as possible.
• Don’t waste time investigating what’s happened or rescuing valuables.
• If there’s smoke, keep low where the air is clearer.
• Before you open a door, check if it’s warm. If it is, don’t open it – fire is on the other side.
• Once you are outside the building, call the fire and rescue service by dialling 999. Never assume anyone else has called 999 – make the call yourself.

You play an important part with regards to fire safety in your building, and your cooperation in ensuring all fire doors remain effective is vital. Please:

1. Keep your flat entrance door and communal fire doors shut when not in use and never wedge a fire door open.
2. Never tamper with or allow anyone to tamper with self-closing devices on fire doors.
3. If you suspect a self-closing device has been tampered with or identify damage to any fire doors, please contact us immediately.
4. Do not do anything that could increase or create a risk of fire or affect the structure of the building e.g., carrying out refurbishment or building works that would create a safety risk

If you are a 3 Nelson Street customer:

1. We inspect fire doors in communal areas at least four times a year and will make every effort to inspect your flat entrance fire door at least once every 12 months
2. Allow access to Pine Court Housing colleagues, or those working on our behalf, as required to carry out necessary inspections

In the event of a fire in your flat:

• Alert everyone in your flat and close the door to the room where the fire is located.
• Ensure everyone in the flat leaves as quickly as possible and close the front door to your flat.
• Make your way out of the building, using the common escape route – never use a lift in the event of a fire.
• If your planned escape route is too dangerous because the stairs and hallways are full of smoke, call 999 and stay in the safest room. Keep doors closed and use towels or bedding to block the smoke at the bottom of the door.
• Once you are outside the building, call the fire and rescue service by dialling 999. Never assume anyone else has called 999 – make the call yourself.

In the event of a fire elsewhere in the building:

• The building is designed to contain a fire and allow you to remain in your flat in relative safety if the fire is in another flat or elsewhere in the building
• If your flat is not affected by fire, you will be safe to remain in your flat
• You will be safe to stay in your flat – unless your flat subsequently becomes affected by fire and smoke or you are directed to leave by the fire and rescue service
• If your planned escape route is too dangerous because the stairs and hallways are full of smoke, call 999 and stay in the safest room. Keep doors closed and use towels or bedding to block the smoke at the bottom of the door.
• If your flat becomes affected by fire – or you are in any doubt and it is safe to use the common escape routes – leave the building as quickly as possible. Do not use the lifts. Once you are outside the building, call the fire and rescue service by dialling 999. Never assume anyone else has called 999 – make the call yourself.

IMPORTANT NOTE: where a ‘Stay Safe’ Policy is in place, we would emphasise that if you are in any doubt that it is safe to remain in your flat and, provided it is safe to use the common escape routes, then you should leave the building as quickly as possible.

You play an important part with regards to fire safety in your building, and your cooperation in ensuring all fire doors remain effective is vital. Please:

1. Keep your flat entrance door and communal fire doors shut when not in use and never wedge a fire door open.
2. Never tamper with or allow anyone to tamper with self-closing devices on fire doors.
3. If you suspect a self-closing device has been tampered with or identify damage to any fire doors, please contact us immediately.
4. Do not do anything that could increase or create a risk of fire or affect the structure of the building e.g., carrying out refurbishment or building works that would create a safety risk

If you are a 3 Nelson Street customer:

1. We inspect fire doors in communal areas at least four times a year and will make every effort to inspect your flat entrance fire door at least once every 12 months
2. Allow access to Pine Court Housing colleagues, or those working on our behalf, as required to carry out necessary inspections.