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Anti-Social Behaviour and Hate Crime

We are committed to creating diverse, inclusive communities and work hard to reduce anti-social behaviour and hate crime for our customers.

What is anti-social behaviour and hate crime?

Hate crime

The law recognises five type of hate crimes

  • Race
  • Religion
  • Disability
  • Sexual orientation
  • Transgender identity

A hate crime can include verbal abuse, intimidation, threats, harassment, assault and bullying, as well as damages to property.

Anti-social behaviour (ASB)

Anti-social behaviour is a wide range of unacceptable activity, and includes things like:

  • Noise nuisance (not daily living)
  • Drug use / dealing
  • Harassment, intimidation and verbal abuse
  • Vandalism
  • Non-offensive graffiti
  • Pet/animal nuisance
  • Dangerous driving, or dangerous riding of bikes, mini-motos.
  • Abandoned vehicles
  • Dumped rubbish / fly-tipping

Reporting hate crime and ASB mean we can work together to reduce it.

SEE IT. REPORT IT.

How to report hate crime and ASB

    • Call 999
    • Hearing or speech impairments
      • If you’ve pre-registered with the emergencySMS service, use textphone service 18000 or text the police on 999.
      • Call 999 BSL to use a British Sign Language interpreter.

    Emergencies situations are when:

    • there is an immediate danger to life
    • someone is using violence or is threatening to be violent
    • a crime is happening right now, like a house burglary or a theft
    • the suspect is still at the scene

    • Police
      • If it is not an emergency call 101
      • Hearing or speech impairment
        • For non-emergencies text 18001 to 101
      • Report online to Merseyside Police
      • Visit your local police station
    • CATCH
      • You can also reach out to CATCH, a group of charities working to end hate crime
    • Contact us

    Non-emergency situations include:

    • graffiti and fly-posting
    • drug use or dealing
    • street drinking
    • prostitution
    • fireworks misuse
    • youths or adults causing annoyance or congregating together in groups
    • youths or adults using foul, abusive or threatening language or behaviour
    • loud parties spilling onto the streets
    • disturbances outside the boundaries of the property
    • neighbour disputes

  • To report crime anonymously, you can also contact CrimeStoppers on:

    You do not have to give your name, and everything you say will be confidential

  • Whilst we can’t provide a full ASB service to non-Pine Court Housing Association tenants, we are still here to help.

    We can offer advice and guide you to the appropriate agencies and, depending on the type of issue you’re experiencing, we may also be able to take action.

    If you need any further advice or guidance, please contact us.

How can I access support?

If you’re a victim of anti-social behaviour or hate crime, you can access support from a number of organisations, including:

  • Victim support

    • victimsupport.org.uk
    • 0808 1689 111
    • Victim Support is an independent charity that offers:
      • emotional support, e.g. coping with the after-effects of anti-social behaviour
      • practical help – this can be as simple as providing help with filling out forms or getting broken doors and windows fixed
      • advice on dealing with the police, if they need to be involved
      • information and support if you go to court as a witness

    Merseyside Police

    CrimeStoppers

    StopHate UK

    Citizens Advice

    Anthony Walker Foundation

  • Merseyside Domestic Abuse Service

    Refuge

    Women’s Aid

    Rights of Women

    Respect

    The National Centre for Domestic Violence

    On Your Side

What we are doing to tackle ASB and hate crime

  • We are committed to positively promoting cultural tolerance and cohesion across our diverse communities which are made up of 58% Black, Asian and Minority Ethnic customers.

    Our Housing Officers work closely with Merseyside Police and partner agencies to identify and tackle ASB and hate crime, helping victims, witnesses and vulnerable people.

    Together with partner agencies we enforce a variety of preventative measures, such as:

    • Mediation
    • Warning letters
    • Acceptable behaviour contracts
    • Youth diversionary activities
    • Increased security measures for homes and estates
    • Injunctions and evictions.

    Please be assured that any information given to us in confidence will not be passed to the other party unless you give your consent.*

    *Information may be shared with partner organisations where this is appropriate and allowed by legislation (specifically the Data Protection Act 1998 and Crime and Disorder Act 1998) or where this is felt to be necessary to protect the public interest. You can also find out more about your previous cases raised by requesting a review through the Community Trigger – you can do this by contacting us.

  • Download a copy of our Anti-Social Behaviour Policy here.

 

This page was last updated on 14/05/2025