We want to assure our customers that your safety and wellbeing remains our highest priority. Following the new government regulations, we are fully committed to implementing Awaab’s Law, a crucial step forward for tenant safety and housing standards across the UK.
Awaab’s legacy
The new legislation was introduced in memory of Awaab Ishak, a two year old boy who tragically died in December 2020 due to a respiratory condition caused by prolonged exposure to severe mould in his home in Rochdale. Despite his parents repeatedly reporting the dangerous conditions, the necessary action was not taken by the social landlord. Awaab’s Law is a direct and powerful response to that tragedy, creating a legal obligation for landlords to act quickly on serious hazards so that this devastating failure can never happen again.
What Awaab’s Law means for you
Awaab’s Law sets strict deadlines for social landlords to respond to repair issues and we are committed to acting quickly to keep you safe in your home.
Emergency hazards
If you report an emergency hazard (e.g severe mould, gas leak, or electrical fault), we must:
- Investigate the hazard and make your home safe (undertake safety work) within 24 hours of becoming aware of the issue.
- Please see here for more information on what is classed as an emergency hazard.
Significant hazards, including damp and mould
For less immediate but still significant hazards, the law requires us to follow these steps:
Please see here for more information on what is classed as a significant hazard.
Our commitment to you
We understand the importance of implementing Awaab’s Law and getting it right for our customers.
We are committed to:
- Reviewing our processes and training to meet these new timeframes.
- Acting swiftly when you report an issue, taking your concerns seriously. Further to this, we will keep you fully updated on your repair, including sharing the written summary of our findings within the new deadlines.
Report it
Please report any suspected hazard immediately. We promise to listen and act fast, keeping you fully updated. Your safety is key to our mission of creating a better future for all our customers.