While we try to make sure that we do everything right the first time, sometimes we get things wrong and you may wish to make a complaint.

Although we try to ensure that our customers don’t feel that they need to make a complaint we welcome them as they give us an opportunity to improve our services. Your feedback will help us do things better next time.

We would recommend that you talk to us first by contacting the team/individual who dealt with your initial enquiry. They will try to resolve your complaint for you on the spot. If you still feel aggrieved you can make an official complaint.

You can make an official complaint, in the following ways:

We will acknowledge your complaint within 2 working days and give you a full response within 10 working days.

You can view our comprehensive complaints procedure here.

In 2017/18, we dealt with 3 formal complaints. The issues raised in these complaints will help us improve our services further.