We know that an effective and reliable repairs service is important to you. That’s why at Pine Court Housing we’re working hard to provide a faster response to new repair requests.

Types of Repair

Depending on the type of repair you need, we will respond within the following timescales:

  • Emergency Repairs – are completed within 24 hours
  • Urgent Repairs – within 3 days
  • Routine Repairs – Day to Day within 10 working days

Pine Court promises to take no longer than the above timescales to complete your repairs and we’ll always try to complete your repair sooner, especially in homes with vulnerable occupants (such as elderly people or children).

Routine Repairs

Routine Repairs are repairs that are classed as Day to Day repairs, any works reported will be completed within 10 working days and appointments to be scheduled at the point of contact.

There is generally no need to send out a maintenance inspector. In most cases the contractor will assess and carry out the job at the same time. In the minority of cases if this is not possible, they will assess the job during the initial appointment and give you a second appointment to complete the work.

Example of ‘Routine Repair’ work:

  • Broken door handle
  • Door sticking

Urgent Repairs

Urgent Repairs are repairs that are completed within 3 days from when the report was logged. Appointments will be scheduled at the point of contact.

Examples of ‘Urgent Repair’ work:

  • Toilet not flushing

Emergency Repairs

Emergency Repairs are repairs that when logged will be complete at the close of business that day.

Examples of ‘Emergency Repair’ work:

  • Problems with pipes
  • Leaks
  • Electrical faults

Non urgent repairs

When you report a non urgent repair, you will be offered a specific morning or afternoon when the contractor will carry out the work.

There is generally no need to send out a maintenance inspector. In most cases the contractor will assess and carry out the job at the same time. In the minority of cases if this is not possible, they will assess the job during the initial appointment, and give you a second appointment to complete the work.

Reporting a repair

To report a fault or request a repair to your property, call the Pine Court office on 0151 709 6878 (between 9am and 5pm). You should also call this number for gas repairs.

Rechargeable Repairs

Although we are responsible for most major structural repairs to our properties, some are the responsibility of the tenant.

These are usually caused by damage or negligence and are called ‘rechargeable repairs’ and so the tenants will be liable to pay for the repair work.

If you have any questions about this, call the Pine Court office on 0151 709 6878.