Welfare Reform changes affect people who currently claim benefits.
- Bedroom Tax
- Benefit Cap
- Changes to council tax benefit
We know that an effective and reliable repairs service is important to you. That’s why at Pine Court Housing we’re working hard to provide a faster response to new repair requests.
Depending on the type of repair you need, we will respond within the following timescales:
Pine Court promises to take no longer than the above timescales to complete your repairs and we’ll always try to complete your repair sooner, especially in homes with vulnerable occupants (such as elderly people or children).
Emergency Repairs are repairs that when logged will be completed within 24 hours.
Examples of ‘Emergency Repair’ work:
Any routine works reported will be completed within 10 working days of the initial appointments which will be scheduled at a time convenient for the tenant. When you report a non-emergency repair, you will be offered a specific morning or afternoon when the contractor will carry out the work.
There is generally no need to send out a maintenance inspector. In most cases the contractor will assess and carry out the job at the same time. In the minority of cases if this is not possible, they will assess the job during the initial appointment, and give you a second appointment to complete the work.
Examples of ‘Non-Emergency Repair’ work:
To report a fault or request a repair to your property, call the Pine Court office on 0151 709 6878 (between 9am and 5pm). You should also call this number for gas repairs.
Although we are responsible for most major structural repairs to our properties, some are the responsibility of the tenant.
These are usually caused by damage or negligence and are called ‘rechargeable repairs’ and so the tenants will be liable to pay for the repair work.
If you have any questions about this, call the Pine Court office on 0151 709 6878.