Your tenancy agreement explained

When you sign a joint tenancy agreement with another person or group of people, you have the same rights and obligations as each other.

You are jointly and individually responsible for any:

• • Rent arrears caused by any of the joint tenants
  • Damage caused by any of the tenants or their visitors

If one of you wants to leave and gives the landlord notice to end the agreement, it may end the agreement for everyone.

If you haven’t had a tenancy with us before you will sign up as a starter tenant. This is a trial period and we are able to evict you more easily if you don’t follow the terms of your agreement. If there are no issues at the end of the trial period you will convert to an assured tenancy.

If you have had a tenancy with us before and are transferring you may sign up as an assured tenancy straight away.

Please read your document in full and make sure you understand it. If you have any questions please ask a member of the Pine Court team. If you need further advice you can speak to Citizen Advice Bureau, a solicitor or housing advice centre.

• We charge rent weekly in advance on a Monday.
• Your agreement shows you your weekly rent inclusive of any service charges.
• Every year you will get a rent notification letter which will inform you of any changes to your rent and service charges.
• It is your responsibility to pay your rent in advance – you can do this by Direct Debit, payment card at pay zones, over the phone or via My Account.
• If for any reason you are unable to pay your rent you must inform us of any change in circumstances and there may be ways in which we can support you.

This section of the tenancy agreement shows you what repairs we are responsible for in your home, you should make yourself familiar with this information.

• At the time of the sign up we agree to make sure the property is fit for human habitation.
• You must allow us access to carry out repairs.
• We are not responsible for infestations.
• We are not responsible for provision of bins.
• To report repairs please do this through My Account or by calling us on 0151 709 6867 or email contactus@pinecourt-housing.co.uk

This section of your tenancy agreement includes all of your responsibilities, it is important you read this in full to make sure you keep to the terms of your agreement.

• You must use your home as your main and principal home.
• You must keep the property clean and tidy and decorated to a reasonable standard.
• If you have a private garden you must keep the area tidy, in reasonable condition and free from rubbish or excessive items
• You must give us access to your home if we have given reasonable notice – we will give you at least 24 hours’ notice unless it is an emergency.
• During the starter period you must gain written permission to make any changes or improvements.
• There are specific rules for living in sheltered accommodation and flats with communal areas – you should read these in full.

 

This section is very important and it applies to you, members of your household and visitors to your home.

As a tenant you are responsible for:

• Your behaviour
• The behaviour of anyone living with you, including children
• Visitors to your home, including children
• Any pets belonging to you or other people living with you

What we mean by Nuisance and Anti-Social Behaviour is written in this section

• You must not behave in any way that causes nuisance, annoyance, alarm or distress at your home or in the locality of your home

This section also details terms about harassment, criminal conduct and violence such as:

• Domestic abuse
• Drugs
• Property
• Pets
• Any specific rules to your estate

We may charge you for a repair we have to carry out if it is in relation to:

• Property condition
• Garden condition
• Damage
• When you move out of your property

We hope you enjoy your Pine Court home and if you need to contact us can do this through My Account or by calling us on 0151 709 6878 or emailing contactus@pinecourt-housing.co.uk