We have developed three levels of involvement of Pine Court Housing Association (PCHA), to suit your needs and the amount of time you may have available:

  • High level involvement
  • Medium level involvement
  • Low level involvement

High Level Involvement

This involves the most time but provides the highest level of influence.

Customer Empowerment Panel – 2 -3 hours per month

PCHA has a panel of tenants that review your services, policies, procedures and performance information.

Customer Empowerment Panels (CEPs) look in detail at particular areas of our business e.g. ASB, Lettings, Income, Resident Involvement. Group members will help us shape, influence and improve the services we deliver.

The Customer Empowerment Panel will meet monthly to discuss performance figures and explain where PCHA are against their targets. As a member we would send you an agenda pack in advance of your meeting to ensure you can digest the information prior to the meeting.

Find more information about the Pine Court Customer Empowerment Panel here.

Medium Level Involvement

This involves a moderate amount of time and provides a medium level of influence.

Tenants and Residents Associations (TRA’s) – meet monthly

We have one TRA at present which represents tenants and residents in a specific road or area. They are run by a committee and are democratically elected by its members.

You can find more information about the TRA, how you could go about setting up your own, and what support is available HERE.

Low Level Involvement

Come along to local meetings or events

We often run information days and events. So look out for invites through your door, posters, adverts in our magazine, InSight and the local press.

Take part in a walkabout

These are organised by your local Office and take place regularly in each area to highlight issues and agree solutions.

If you want to know when these happen in your area, contact us.

Hot topic groups

Burning issues – if there is an issue in your neighbourhood that we need to know about then gather a few neighbours together and we will come and visit to try and work through your issues and give you a voice.

Your feedback

The simplest way to get involved is to give us your views. You can do this in a number of ways including complaints, compliments and suggestions.

A simple phone call, letter, email or conversation with one of our staff to tell us what we’re doing well or what we could do better can really make a difference.

You can also complete the complaints, compliments and suggestions form HERE.

If you would like to get involved in anything listed here simply let us know by contacting PCHA on (0151) 709 6878 or email contactus@pinecourt-housing.co.uk.