Helen Lin has been awarded the Traditional Apprentice of the Year at the Sovini Group’s 2025 Apprentice Awards. Held during the spirited National Apprenticeship Week, the ceremony recognises Helen’s incredible growth and her pivotal role in enhancing our services, from improving gas safety compliance to enriching customer interactions.
Here is what Helen says about her apprentice opportunity:
“The apprenticeship is an excellent opportunity for young people. It has given me the opportunity to gain a CIH qualification, which I have really enjoyed working toward. Getting the opportunity to take this apprenticeship has helped me to gain more confidence.
Some of my responsibilities as an apprentice include answering email and phone enquiries from customers, helping to manage the gas service process, and taking the minutes at meetings. The enquiries we get from our customers are often about repairs, rent or applications. I particularly enjoy working with the housing applications.”
A journey of dedication and achievement
Helen Lin, a Bilingual Housing Apprentice at Pine Court Housing, embarked on her career journey driven by a desire to gain broader experiences. Over the course of her apprenticeship, Helen has demonstrated exceptional commitment to her professional development and has excelled notably in her CIH Level 2 qualifications.
Her supervisors and colleagues have consistently praised Helen’s transformation into a confident and skilled professional. She has significantly improved her interpersonal skills, IT proficiency, and has become an integral part of the Pine Court team, contributing to both customer service excellence and operational success.
Key highlights from Helen’s apprenticeship
1. Social and personal growth: Helen’s journey is not just a tale of professional development but also of significant personal growth. Her increased confidence and social skills have allowed her to forge new friendships and become a beloved member of our team and community.
2. Impact on services: Helen has played a crucial role in enhancing our services, particularly in scheduling and coordinating essential housing services such as gas safety checks and housing applications, which have led to improved compliance and customer satisfaction.
3. Team Collaboration: Embracing team spirit, Helen has supported her colleagues wholeheartedly and contributed to a cooperative work environment.
Pine Court Housing Association is committed to nurturing talent like Helen’s and fostering an environment where apprentices can thrive and contribute meaningfully to our community.
Visit our careers page to discover how you can start your journey with us and make a tangible impact in our community.