Our Performance

At Pine Court Housing Association we are always transparent about our service performance, so that you know the ways in which we are working hard to improve the quality of your home and community.

Key Performance Indicators

The below performance indicators show our performance at the end of Quarter 1 2025/26.

Performance Indicator	Value	Target	Status	Short Tred
% of ASB cases responded to in 24 hours	100%	100	☑	↔
Customer Satisfaction with services (cumulative)	99.48%	95	☑	↑
Average number of days to re-let a void property (excluding VUN's)	16 days	5 days	☑	↓
% of repair appointments made and kept for customers	100%	99%	☑	↑
Average number of days to complete a repair	8.36 days	8 days	⬢	↑
Satisfaction with improvement works	100%	95%	☑	↔
% of responsive repair jobs completed Right First Time (Tenant perception)	89.53%	90%	△	↑
Rent collected as a proportion of rent available	97.63%	100%	⬢	↓
% of rent lost due to void properties	0.3%	0.07%	⬢	↓
Satisfaction with ASB case handling	No ASB surveys carried out	No ASB surveys carried out	No ASB surveys carried out	No ASB surveys carried out
Satisfaction with repairs	99%	95%	☑	↑
Overall satisfaction with the lettings process	100%	95%	☑	↔